Monday, July 27, 2009

Qwest's Hispanic call center is now 25

In July 1984, telecommunications company Qwest embarked on a program to serve the growing number of its residential customers who spoke Spanish as their preferred language.

Today, the program the company developed back then is considered a resounding success, according to Scott DiLoreto, director of Salt Lake consumer operations for Qwest.

Qwest hosted a milestone celebration Wednesday to recognize El Centro de Qwest's 25th anniversary overall, and the program's fifth year in Utah.

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